Frequently Asked Questions
Everything that you need to know about our offering. Can't find the answer that you are looking for? Please don't hesitate to get in touch with our team
When can I start?
You can start immediately, as soon as you feel ready. Simply purchase a Try-out lesson through the Aqua Hero website or the Aqua Hero app. After that, you can access the schedule and book the class, date, and time that suits you best. There are no fixed starting dates. You choose when you begin.
What a try-out lesson is?
A Try-out lesson is an opportunity to experience Aqua Hero firsthand. You will join a regular 60-minute group class at one of our locations. During the class, the coach will assess your current level, review your basics, and observe different elements of your swimming. The session includes structured exercises and drills designed to support your development and help you improve efficiently. Based on your goals and current abilities, you can discuss the next steps with your coach and decide how to continue your swimming journey.
What equipment do I Need for my swimming lesson?
For your first visit, bring your own swimming gear, flip-flops, towel, and your million-dollar smile! Optional you can bring swimming goggles & swimming cap. We're excited to welcome you.
I am a complete beginner, can you help me?
Yes, absolutely. Aqua Hero is specifically designed to help adults who are complete beginners or feel uncomfortable in the water. Our Beginner classes focus on building strong foundations, including breathing, floating, basic coordination, and water confidence. Classes take place in small groups with a maximum of five students per coach, ensuring personal attention in a controlled and supportive environment. Many of our students start from zero. You are not alone, and you will be guided step by step. If you are unsure, you can start with a Try-out lesson and experience the class firsthand.
For whom are the Aqua Hero swimming courses?
We are specialized in training adults. We are working with complete beginners, intermediate or advanced swimmers.
I can swim, but I am afraid of the deep water, can you help me?
Yes! We understand that fear of water, past experience or limiting beliefs are real. We are here to help you overcome your fear/anxiety about anything that might be related with your experience in the water.
How much it takes to learn how to swim?
This depends on the individual. Every swimming journey is different, and progress varies from person to person. Some adults progress faster, while others need more time to feel comfortable and confident. Consistency, previous experience, and personal goals all play an important role. Based on our experience, on average: - It takes around 12 to 15 classes to move from Beginner to Intermediate level. - It takes approximately 35 to 40 hours of structured training to reach Advanced level, where a swimmer is comfortable in deep water, can tread water confidently, and swim using coordinated strokes. Your commitment and consistency strongly influence your learning speed. A person training three to four times per week will generally progress faster than someone who swims occasionally. These are general estimates, and your progression will depend on your starting point and dedication.
Are you teaching children?
Aqua Hero is designed primarily for adults. Participants under the age of 18 may join only after prior consultation with the Aqua Hero team. If you are interested in enrolling someone under 18, please contact us directly so we can assess suitability.
On which days are you teaching?
We offer swimming lessons for all levels – beginner, intermediate, and advanced – across 4 locations in Amsterdam, 7 days a week.
Our weekly schedule:
Monday: Amsterdam Central / Vondelpark (20:00 - 22:00)
Tuesday: Amsterdam Noord / Friendship Sports Center (18:30 - 20:30)
Wednesday: Amsterdam Zuid-Oost / Diemen (19:15 - 21:15)
Thursday: Amsterdam Noord / Friendship Sports Center (19:00 - 21:00)
Friday: Amsterdam Zuid-Oost / Diemen (19:00 - 21:00)
Saturday: Amsterdam Centraal/West Marnixbad (17:00 - 19:00)
Saturday: Amsterdam Central / Vondelpark (20:00 - 22:00)
Sunday: Amsterdam Centraal/West Marnixbad (15:00 - 17:00)
Sunday: Amsterdam Zuid-Oost / Diemen (18:00 - 21:00)
What are the locations?
Dimen: Kriekenoord 17, 1111 PT Diemen
Overtoom: Overtoom 283, 1054 HW Amsterdam
Noord: Beemsterstraat 652, 1027 ED Amsterdam
Marnixbad: Marnixplein 1, 1015 ZN Amsterdam
Parking available?
Diemen: Yes. Free parking behind the building.
Overtoom: Yes. Paid parking under the building.
Noord: Yes. Free parking after 19:00 in the big parking lot in front of the complex.
Marnix: Yes. Paid parking everywhere around the swimming pool.
What is the temperature of the water in the pools?
All of our pools are heated and maintained at a controlled temperature of approximately 31°C.
The water is warm and comfortable, especially for beginners and adults who may feel tense or nervous in colder water.
However, the classes on Thursdays are held in the competitional pool in Noord. The water is slightly colder at 29C to provide a better environment for more intensive trainings.
How deep is the water in the pool?
Diemen: The water in our pool is having 2 sides: Shallow and Deep water. Shallow water is usually around 1.00m to 1.20m and the deep water is between 1.80m and 2.00m.
Overtoom: The bottom of the pool can be adjusted. The usual depth is 1.35m. The pool can go between 1.80m and 2.00m for diving and sinking.
Noord: The bottom of the pool can be adjusted. The usual depth is 1.35m. The pools can go down up to 2.00m 2.00m for diving and sinking.
Marnix: The bottom of the pool can be adjusted. The usual depth is 1.35m. The pools can go down up to 1.95m for diving and sinking.
How many people are in a group lesson?
Groups are having a maximum of 5 people per instructor.
How are the groups made?
We are having a “Scoring System” based on our students current skills, so based on their skills we can match them up between our Water Introduction or A Diploma groups.
How long is a session?
Duration of a session: is 60 minutes. 55min + 5 minutes feedback and session wrap-up.
What is Water Introduction?
Water Introduction is the initial step in building a solid swimming foundation. Here, you'll learn essential skills like controlled breathing, floating, and basic knowledge of movements in the water, including kicking, treading water, sinking, and diving.
What is A Diploma?
Once you’ve finished the Water Introduction level, you’ll be training for A Diploma. This means you are going to learn survival exercises, technique for breastroke, backstroke and frontcrawl, diving and sinking.
I am going to receive a Diploma?
Yes. It’s optional, but if you want to receive a certificate, you can schedule yourself for an exam when your coaches will consider that you are prepared to have your diploma exam.
Will I get a discount if I recommend your swimming lessons?
Absolutely! When an active Aqua Hero student refers our school and services to friends and their network, they'll receive a €25.00 discount on their next subscription.
Can I reschedule a lesson?
Yes, you can reschedule a lesson if you cancel via Eversports App or in writing with a minimum of 24 hours' notice. There's no extra payment required. After canceling, simply schedule a make-up class based on club availability.
What happens if I am not showing up for a booked lesson?
The cancellation needs to be made with minimum of 24h before the lesson via Eversports APP or in writing on EMAIL or WhatsApp, otherwise the session will be considered completed and cannot be recovered.
What happens if my subscription expires?
If your subscription expires, your remaining lessons will be added to your new subscription if you renew within 2 months.
Can I pay in instalments?
Yes. The payment in installments can be allowed as an exception only for the 4 months subscriptions.
When do I have to pay my subscription?
The payments for swimming lessons will be made in advance, before the start of the scheduled swimming lessons with minimum 24H.
